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for each account you sign up for eStatements
between November 1 and January 31. |
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How to Participate
Log in to your online banking and click the link to sign up for
eStatements. Select the accounts you wish to enroll and submit the
form.
$5 will be
credited to each account after your first eStatement cycle. |
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What are eStatements?
Estatements are electronic replacements
for the paper statements you normally receive in the mail. When you sign
up for eStatements you will no longer received the mailed copies. At the
end of each statement cycle you will receive an email from us letting you know
your statement is ready to view and providing instructions to access the
statement.
Statements are not actually sent in the
email. The email simply informs you the statement is ready.
You will view your statement by logging
in to your internet banking account.
The statement you access online will look
just like the statement you used to receive in the mail. You can print it
if you like.
Your eStatements will remain available
online for two years.
If you change your mind about eStatements
you may switch back to paper statements anytime you want to.
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What information is available through the
eStatements program?
How much does the
eStatements
program cost?
Do I need to have an
Online
Banking account to participate?
Is my eStatement
account information protected from others viewing it?
What kind of computer equipment and software program is needed to use view
eStatements?
What if my Internet browser is not one of the versions needed to access my
account information?
How do I view my monthly
eStatement online?
What if I accidentally delete my email notification that my statements are
ready? Can I still view them?
What if I no longer want to receive my statement electronically? How do I stop
receiving
eStatements?
Can I have my
eStatements
email notification sent to two different email addresses?
What if I lose my
eStatement; can I get a paper copy of my statement?
Who can request eStatements
for accounts?
How do I notify the bank of my new email address?
When, during the month, will my
eStatement be available online?
How long will the statement remain online?
Can my eStatement
information be exported to other programs?
Why didn’t I receive my
eStatement notification this month?
What information is
available through the
eStatements program?
You can
receive your monthly account statements and other periodic notifications for
checking and savings accounts
via the service.
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How much does the
eStatements
program cost?
There is no charge for the
eStatements
program.
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Do I need to have an Online Banking account
to participate?
Yes. An
Online Banking account
is required for the eStatements.
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Is my eStatement account
information protected from others viewing it?
Your information is protected with the
latest security features and requires a password that only you will know, to
access the information. The
eStatements program
also uses 256‑bit encryption security to ensure that your private information
stays private.
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What kind of computer equipment and software program is
needed to use Online eStatements?
You do not need any special computer configuration or software package to
access your eStatements
Online, just a computer, Internet access and an Internet browser that supports
256‑bit encryption. Adobe® Acrobat Reader®, Microsoft Internet
Explorer 6.0 or higher (or similar browser such as Firefox or Safari), provide the security encryption required for
eStatements
program. If you are able to see this page, your computer is capable of the
security required to access eStatements. You may still need to install or update
the free Adobe Acrobat Reader program.
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to Top
What if my Internet browser is not one of the versions needed to access my
account information?
Microsoft and other browser providers offer free download upgrades of their
browsers on their respective homepages.
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How do I view my
monthly eStatement online?
Each month you will receive an email
notification that your statement is ready for viewing. The email will
contain instructions for accessing your eStatement.
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What if I accidentally delete my email notification that
my statements are ready? Can I still view them?
Even if you delete the email notification, you can access your
eStatements through
your
Online Banking
account
via Bank’s homepage at
www.hometownbanks.com
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What if I no longer want to receive
my statement electronically? How do I stop receiving
eStatements?
You can switch back to the paper version of your statements at any time unless
it is a condition of your account to maintain the service. Contact a
customer service representative at 309-266-5337
or by the secure message service within your online banking access, and ask to change your
statements back to paper.
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Can I have my
eStatements email
notification sent to two different email addresses?
We can only send your
eStatements notification to one email address; however, you can
access your statements via any computer with Internet access.
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What if I lose my eStatement; can
I get a paper or electronic copy of my statement?
Your statements will remain available online for up to two years.
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Who can request
eStatements for accounts?
Any owner on the account can sign an
account up for
eStatements.
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How do I notify the
bank of my new email address?
You can change your email address within
your online banking access by selecting the Options button.
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When, during the month, will my
eStatement be available
online?
Your
eStatements
will be available the business day following your scheduled statement cycle.
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How long will the statement remain
online?
eStatements
will remain available online for up to 24 months.
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Can my eStatement information
be exported to other programs?
eStatements can be saved as a text file and imported into Microsoft Word or
another text program. The information cannot be exported to financial accounting
software from the document. To export account transactions from your Online
Banking to financial software (Quicken, Money or any program supporting .csv
formats) you may do so using our export transactions page from within Online
Banking. You may export transactions from your current or previous statement
only.
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Why didn’t I receive my
eStatement notification
this month?
There are several possible reasons why your
eStatements
notification did not arrive in your email inbox:
·
The email address we have on file for you is incorrect
·
Your inbox is currently full and your Internet Service Provider
(ISP) will not allow additional messages to be delivered
·
Your email address is correct in our files, but your ISP thinks
the eStatements
notification is junk email and is blocking the message from being
delivered. This is particularly true when one sender is emailing a large number
of the ISP’s customers at the same time, which may happen when we send your
eStatements
notification.
If you failed to receive your
eStatements notification,
contact Bank at
309-266-5337.